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Monthly KPI Snapshot
02 /
Tools + Requests
Accounting
Tools & Trackers
Accounting Drive Folder
Master folder for accounting docs, statements, reconciliations, and reports.
Open Drive →
Rental Property ACH / Bill Pay
Master tracker for rental property autopay — utilities, mortgages, and insurance.
Open Sheet →
HOA Property ACH / Bill Pay
Tracker for HOA properties — dues, insurance, utilities, and recurring HOA autopays.
Open Sheet →
Rental Property Mail
Intake for mailed invoices, bills, and notices received for rental properties.
Open Folder →
HOA Property Mail
Intake for mailed HOA-related invoices, bills, and notices.
Open Folder →
TPG Company Mail
Mail for TPG entities — corporate bills, insurance, tax, and compliance notices.
Open Folder →
Submit a Request
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Drive / SOPs / Trackers
Operations & Knowledge
Operations & Leasing
Shared folder for operations and leasing — documents, templates, working files.
Open Drive →
SOPs
Standard operating procedures — the single source of truth. Read these before starting any process.
Open Drive →
Section 8 Tracker
Tracker for Section 8 HAP contracts, inspections, RFTAs, abatements, and re-certifications.
Open Sheet →
RBP & Filter Tracker
Resident Benefit Package tracker for AC filter delivery and replacement schedules.
Open Sheet →
DQ Tracker
Delinquency tracker — who owes what, when notices went out, and where each case stands.
Open Sheet →
Common Area & Compliance Tracker
Tracks common area needs — landscaping, fire alarms, snow removal, pest control, elevator contracts — plus Township CO and compliance items.
Open Sheet →
Utility Transfer Tracker
Log every utility activation — PSEG, JCP&L, water, gas. Always update this when turning on a property utility.
Open Sheet →
Unit Photos
Shared folder for unit photos — move-ins, move-outs, turn documentation, and listings.
Open Drive →
Property Compliance
Shared folder for township COs, inspections, rental licenses, and compliance documentation.
Open Drive →
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Request / Trackers
Maintenance
Submit a Request
Trackers & Schedules
05 /
Daily Drivers
Key Platforms
Process Management
Asana
Where all team processes live. Every recurring workflow runs through Asana — task status, deadlines, and clear ownership at every step.
Processes Managed in Asana
Move-InMove-OutProperty LeasingTenant ApplicationsUnit Turn Quotes & TrackingMaintenance EstimatesEvictionsProperty OnboardingProperty OffboardingTenant OnboardingRenewals
Open Asana Board→
Shared Inbox
HelpScout
All external email communication runs through HelpScout — not your personal inbox. Every message from owners, residents, and leasing prospects lives in a shared mailbox.
Mailboxes You'll Monitor
- Ownersowners@tpgmanagement.net
- Leasingleasing@tpgmanagement.net
- Maint.maintenance@tpgmanagement.net
- HOAhoa@tpgmanagement.net
Open HelpScout→
Property Management System
AppFolio
Our core property management system. Everything about owners, units, residents, and money runs through AppFolio.
What Lives in AppFolio
Owner & Unit DataLeases & TenantsRent CollectionAccounting & LedgersWork OrdersOwner Distributions
Open AppFolio→
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Forms / Portals
Links Directory
T
Time Off RequestForm →
Accounting Requests & QuestionsForm →
New Vendor RegistrationPage →
Incident Report SubmissionForm →
Company Vehicle AgreementForm →
Internal Team
O
New Property Intake FormForm →
Owner Process PagePage →
Bank Account Change RequestForm →
Owner Portal AccessPortal →
Share With Owners
R
Notice to Vacate SubmissionForm →
Move-In ChecklistPage →
Resident Portal AccessPortal →
Share With Residents
