Owner Onboarding
Satisfaction rate
99%
Happy clients
15K
Expert agents
45+
Our onboarding process is designed to be simple, transparent, and fast—so your property is protected, positioned, and performing as quickly as possible.
Clients purchased their home with us
Buying properties
Purchasing a property is a significant decision, whether it's your first home, an investment property, or a vacation retreat.
Selling properties
Selling a property can be a complex and challenging process, but with the right guidance and resources, you can achieve a successful sale.
Renting properties
Renting out a property can be a lucrative way to generate income, but it requires careful planning and management to ensure success.
Your Simple 5-Step Onboarding Process
We've streamlined property management onboarding to get you up and running quickly while ensuring every detail is handled professionally.
Sign the Management Agreement
Once you decide to move forward, you'll receive our management agreement electronically for review and signature.
Complete the Property Intake Form
After signing, you'll complete a detailed property intake form. The more information you provide, the smoother and faster onboarding will be.
Information we collect includes:
Software Setup & Owner Portal Access
48–72 HoursWithin 48–72 hours, we will input your property into our management software. You'll receive an invite to your Owner Portal, where you can:
Real-Time Financials
View real-time financials and statements
Resident Information
See resident and lease information
Maintenance Tracking
Track maintenance requests and approvals
Document Access
Access documents and reports anytime
Local Property Manager Introduction
Your assigned local Property Manager will personally call you to:
You'll always know who your point of contact is.
Next Steps Based on Property Status
If Your Property Is Vacant
Confirm whether the unit is currently rent-ready
A TPG Management field inspector completes a property inspection
Your Property Manager reviews the report and determines rent-ready status
Once approved, we begin the leasing process
If Your Property Is Occupied
- We send an introduction letter to all current tenants
- Tenants receive an invite to their Resident Portal
- We assume all tenant communication and coordination
- You'll receive a turnover letter template to provide to the resident (if applicable)
Rent-Ready & Marketing Setup
Get your property market-ready fast. We handle every preparation step so tenants see it at its best from day one.
- Rent-ready inspection to identify any needed repairs
- Professional marketing photos taken by our team
- Lockbox installed for seamless agent access
Pricing Strategy
We price your unit competitively using live market data — no guesswork. You stay in control with a simple approval step.
- Real-time market comps completed by our Leasing Coordinator
- Price recommendation emailed to you for approval
Active Marketing
Once live, we syndicate your listing across all top platforms and keep you updated every week — no chasing required.
- Unit is listed and syndicated across all major platforms
- Weekly Tuesday updates delivered to your inbox:
Listing Optimization
We don't let your listing go stale. Every two weeks we re-evaluate and refresh so your unit stays competitive.
- Pricing re-evaluated every 14 days against current market
- Listing descriptions refreshed to stay compelling and competitive
Application & Underwriting
We vet every applicant thoroughly. You only see the ones worth your time — fully screened and ready for your sign-off.
- All applications are fully underwritten by our team
- Denials are handled internally — no owner involvement needed
- Approved applicants presented to you for final approval
Move-In & Beyond
Everything that happens after a tenant is approved — handled end to end by our team.
Move-In Process
Once a tenant is approved, we handle everything. From lease signing to handing over the keys — you won't need to lift a finger.
- Lease preparation and execution
- Security deposit and rent collection
- Move-in inspection
- Final unit cleaning (owner responsible for cost)
- Certificate of Occupancy / municipal compliance
- HOA compliance (if applicable)
Once the Unit Is Occupied
From day one of occupancy, TPG takes full ownership of tenant communication. You stay informed without being interrupted.
- TPG Management is the tenant's only point of contact
- Resident Coordination Team handles all questions
- All tenant issues resolved internally
- You receive updates — not interruptions
Maintenance Coordination
When a maintenance issue arises, we handle it from first contact to full resolution — troubleshooting, dispatching, and keeping you in the loop.
- We troubleshoot directly with the resident first
- Dispatch TPG Maintenance or an approved vendor
- You are notified when a technician is being sent
- Full resolution tracked and reported back to you
Approval Rules
We keep repairs moving fast while respecting your budget. Clear thresholds mean fewer back-and-forths and zero delays on what matters most.
- Repairs within your maintenance limit are handled automatically
- Repairs exceeding the limit require prior owner approval
- Emergencies are repaired immediately — no approval delay
- Covers no heat, no hot water, flooding, life-safety issues
Monthly Owner Packet
Once your property is onboarded and occupied, you'll receive a Monthly Owner Packet on the 10th of each month covering the prior month's activity.
Your Owner Packet Includes:
- Monthly financial statements for the prior month
- Rent collection summary
- Maintenance work orders and completed repairs
- Vendor invoices and charges
- Notes on property and resident activity (if applicable)
All documents are also available anytime in your Owner Portal.
Consistent, predictable reporting — no chasing, no guessing.
Owner Experience Timeline
A clear path from property onboarding to predictable monthly reporting
Onboarding
Property setup and intake
Leasing
Marketing and tenant placement
Move-In
Lease execution and keys handoff
Ongoing Management
Day-to-day operations and maintenance
Monthly Owner Packet
Delivered every 10th of the month
RecurringHow to Reach Us
Our dedicated Owner Support team is here to help. Reach out anytime with questions about your property.