Resident FAQs
Discover the answers to some of our most commonly asked questions.
Residents and Renters: Frequently Asked Questions
Application Process
Our application process is designed to be simple and efficient. First, browse
our available properties online and schedule a showing. Once you find a home you
love, submit your application through our online portal. We'll conduct our
comprehensive 6-step screening process, which includes credit and criminal
background checks, eviction history verification, previous landlord references,
income and employment verification. You'll receive a decision typically within
24-48 hours.
Self-showings provide you the flexibility to view properties at your
convenience. Once you schedule a showing through our system, you'll receive
access instructions via email or text, including the lockbox code or electronic
access details. You can tour the property at your scheduled time without needing
to coordinate with an agent.
If you encounter any issues with the lockbox, please call our office immediately
at (732) 978-9390. Our team is available to provide alternative access codes or
arrange for an assisted showing. Make sure you're entering the code exactly as
provided and that you're at the correct property address.
The application fee is $50 per adult applicant (18 years or older). This fee
covers the cost of credit checks, criminal background checks, eviction history
verification, and processing your application through our comprehensive
screening system.
Application fees are non-refundable once submitted, as they cover the immediate
costs of running background checks and processing your application. However, if
there was an error in processing or duplicate payment, please contact us at
leasing@tpgmanagement.net and we'll review your situation.
TPG Management uses a proven 6-step screening process to ensure qualified
applicants:
- Credit and criminal background checks
- Eviction history verification
- Previous landlord references
- Income verification (typically 3x monthly rent required)
- Employment verification
- Identity verification
Yes! We encourage prospective tenants to view properties before they become
available. This allows you to get ahead of the application process and secure
your new home before the move-in date. Contact us at (732) 978-9390 to schedule
a showing.
Yes, all adult applicants (18 years or older) must provide a valid social
security number for identity verification and credit reporting purposes. This is
a standard requirement for our screening process and ensures we can properly
verify your background and credit history.
We understand that credit histories vary. While we do review credit reports, we
look at the complete picture including employment history, income stability,
rental history, and references. Applicants with lower credit scores may qualify
with an additional security deposit or co-signer. Contact us to discuss your
specific situation.
Self-employed applicants can verify income through:
- Recent tax returns (last 2 years)
- Bank statements (last 3-6 months)
- Profit and loss statements
- CPA letter or financial statements
- 1099 forms or business income documentation
Applications are processed in the order they are received with complete
documentation. The first qualified applicant who meets all screening criteria
will be approved. We recommend submitting your complete application as soon as
possible to ensure consideration. Once an application is approved and a lease is
signed, other applicants will be notified that the property is no longer
available.
Most applications are processed within 24-48 hours of receiving all required
documentation. Complex applications or those requiring additional verification
may take up to 72 hours. You can check your application status through your
online portal or by contacting us at (732) 978-9390.
TPG Management typically offers 12-month lease agreements. Shorter or longer
terms may be available depending on the property and owner preferences. All
lease terms are clearly outlined in your rental agreement, including rent
amount, due dates, maintenance responsibilities, and renewal options.
After submitting your application:
- We'll process your application within 24-48 hours
- You'll receive approval or denial notification via email
- If approved, you'll receive lease documents to review and sign electronically
- You'll pay the security deposit and first month's rent
- We'll schedule your move-in inspection and key pickup
- You'll receive access to your Resident Portal for ongoing account management
You can check your application status by:
- Logging into your online portal
- Calling our office at (732) 978-9390
- Emailing leasing@tpgmanagement.net
- You'll also receive automatic email notifications when your status changes
Pet Policy
Pet policies vary by property and owner preferences. Many of our properties are
pet-friendly with certain restrictions. Typical requirements include:
- Pet deposit or monthly pet rent
- Weight limits (usually 50 lbs or less)
- Breed restrictions may apply
- Maximum of 2 pets per property
- All pets must be registered with TPG Management
- Current vaccination records required
Pet deposits are non-refundable fees that cover additional wear and tear,
cleaning, and administrative costs associated with having pets on the property.
If your pet is no longer living with you, monthly pet rent (if applicable) can
be discontinued, but the initial deposit is not refundable. Please notify us in
writing if your pet is no longer residing at the property.
Move-In Process
After approval:
- You'll receive a lease agreement to review and sign electronically
- You'll be invoiced for the security deposit and first month's rent
- Payment must be made before move-in (via certified funds, ACH, or approved electronic payment)
- We'll schedule a move-in inspection
- You'll receive keys and access codes
- You'll get your Resident Portal login credentials
- We'll provide welcome information including maintenance procedures and emergency contacts
Yes, all TPG Management residents are required to maintain active renter's
insurance throughout their tenancy. The policy must include:
- Minimum $100,000 liability coverage
- TPG Management listed as an interested party
- Proof of coverage must be provided before move-in and upon renewal
Most TPG Management properties are non-smoking. Smoking (including cigarettes,
cigars, vaping, and cannabis) is prohibited inside all rental units and often
restricted to designated outdoor areas only. Violations can result in cleaning
fees, lease violations, or termination of tenancy. Please refer to your specific
lease agreement for smoking policies.
Yes, TPG Management complies with all Fair Housing laws and will make reasonable
accommodations for residents with disabilities. Requests for accommodations
should be submitted in writing with appropriate documentation. We'll work with
you to determine feasible modifications while ensuring the property's integrity.
Contact us at leasing@tpgmanagement.net to discuss your specific needs.
Cosmetic upgrades and improvements are subject to property owner approval. If
you'd like to request upgrades such as paint, flooring, or fixtures, submit your
request through your assigned property manager. Some upgrades may be approved at
the resident's expense, while others may be considered by the owner. Functional
repairs and necessary maintenance are handled through our standard maintenance
request system.
Rent Payment
Rent is due on the 1st of every month. A grace period may apply as specified in
your lease agreement. Late fees will be assessed after the grace period expires
(typically after the 5th of the month). We encourage setting up auto-pay to
ensure timely payment.
TPG Management offers multiple convenient payment options:
- Online Portal (preferred): Log in to your Resident Portal and pay via ACH/bank transfer or credit/debit card
- Auto-Pay: Set up automatic monthly payments through your portal
- Check: Mail to TPG Management, 972 Broad St, Suite 300, Newark, NJ 07102
- Money Order: Delivered to our office (must be received by the 3rd of the month)
Log in to your Resident Portal where you can:
- View all payment history
- See current balance and upcoming charges
- Download payment receipts
- View transaction details and dates
- Check pending payments
Partial payments are generally not accepted without prior approval from your
property manager. Rent must be paid in full by the due date. If you're
experiencing financial hardship, contact your property manager immediately at
(732) 978-9390 to discuss payment arrangements before your rent is due.
Auto-pay transactions may take 1-3 business days to reflect in your bank
account. You can verify receipt by logging into your Resident Portal to see if
the payment is marked as "processed" or "completed." If you have concerns,
contact us at leasing@tpgmanagement.net with your transaction details.
Please contact us immediately at (732) 978-9390 or leasing@tpgmanagement.net
with:
- Proof of payment (bank statement, confirmation number, receipt)
- Date of payment
- Payment method used
- Amount paid
Contact us immediately at (732) 978-9390 or leasing@tpgmanagement.net. We'll
review your account and process a refund for the duplicate payment. Refunds are
typically processed within 5-7 business days. If the payment hasn't fully
processed yet, we may be able to cancel it immediately.
Maintenance & Repairs
Submit maintenance requests through your secure Resident Portal:
- Log in to your account
- Click "Submit Maintenance Request"
- Describe the issue in detail
- Upload photos if applicable
- Select your availability for repairs
- Submit the request
For non-emergency repairs:
- Submit a detailed maintenance request through your Resident Portal
- Include photos and a clear description of the issue
- Our team will review and prioritize the request
- You'll be contacted to schedule repair access
- Our in-house maintenance team or trusted vendors will complete the work
- Submit a portal request
- Call (732) 978-9390 immediately
- Our 24/7 emergency maintenance team will respond promptly
No, New Jersey law does not allow tenants to withhold rent for repair issues.
Rent must be paid in full and on time regardless of maintenance concerns.
However, TPG Management is committed to addressing all maintenance requests
promptly. If you feel a repair request is not being handled appropriately,
contact your property manager or escalate to management at
leasing@tpgmanagement.net.
Yes, you must receive written approval before installing cable, satellite
dishes, or any fixtures that require drilling or exterior mounting. Submit your
request through your property manager explaining:
- Type of installation required
- Location of equipment
- Installation company details
- Any wall penetrations or modifications needed
Portal & Account Management
Contact us at leasing@tpgmanagement.net or call (732) 978-9390. Our team will:
- Verify your lease information
- Send you a new invitation link
- Walk you through the registration process
- Answer any technical questions
Visit the Resident Portal login page and click "Forgot Password." Enter your
email address and you'll receive password reset instructions. If you don't
receive the email within 15 minutes, check your spam folder or contact us at
leasing@tpgmanagement.net for assistance.
Log in to your Resident Portal to update:
- Phone numbers
- Emergency contacts
- Email addresses
Roommates & Lease Changes
Adding or removing a roommate requires:
- Written notice to your property manager
- New roommate must complete a full application and screening
- Lease amendment must be signed by all parties
- Application fees apply for new roommates
- Security deposit adjustments may be required
Yes. All lease signers are "jointly and severally liable" for the full rent
amount. This means if a roommate moves out, the remaining tenants are
responsible for paying the full rent. We recommend:
- Finding a replacement roommate (subject to application and approval)
- Removing the departing roommate from the lease through proper procedures
- Adjusting lease terms or responsibilities in writing
Security Deposits & Move-Out
If you disagree with security deposit deductions:
- Review the itemized statement provided with your deposit return
- Compare with your move-in inspection report
- Submit a written dispute to leasing@tpgmanagement.net within 30 days
- Include photos or documentation supporting your position
- Request a review by management
Under New Jersey law, TPG Management has 30 days after move-out to:
- Conduct final inspection
- Complete any necessary repairs
- Calculate final charges
- Return deposit with itemized statement
No. Your security deposit cannot be applied toward rent unless explicitly stated
in your lease agreement. Rent must be paid through your final day of occupancy.
The security deposit is held to cover damages, unpaid charges, or cleaning costs
after move-out. Using your deposit as rent may result in additional charges and
collection actions.
Lease Renewal & Termination
Eviction proceedings may be initiated for:
- Non-payment of rent
- Lease violations (unauthorized pets, occupants, subletting)
- Property damage beyond normal wear and tear
- Illegal activities on the premises
- Repeated late payments
- Disturbing other residents or neighbors
- Refusal to comply with lease terms
Month-to-month arrangements are subject to property owner approval and may
include increased rent. Contact your property manager 60-90 days before lease
expiration to discuss options. Some properties automatically convert to
month-to-month, while others require lease renewal or move-out.
Written notice is required according to your lease terms (typically 60 days).
Submit your notice:
- Through your Resident Portal
- Email to leasing@tpgmanagement.net
- Written letter to TPG Management, 972 Broad St, Suite 300, Newark, NJ 07102
- Your name and property address
- Intended move-out date
- Forwarding address
- Contact information
Yes. The Servicemembers Civil Relief Act (SCRA) allows active duty military
personnel to terminate leases early under certain conditions. You must provide:
- Written notice to TPG Management
- Copy of official military orders
- Proof of deployment or permanent change of station
- Typically 30 days notice
Property Transfers
Welcome to TPG Management! When your property transfers to our management:
- You'll receive a welcome letter with our contact information
- Create your Resident Portal account using the invitation email
- Update your auto-pay or payment information to TPG Management
- Continue paying rent on time to our account
- Use our maintenance request system for all repairs
- Your property manager will contact you to introduce themselves
No. Your existing lease terms remain in effect until the lease expiration date.
This includes:
- Rent amount
- Lease end date
- All rights and responsibilities
- Security deposit amount
- Pet policies
No. Your security deposit remains the same amount and is transferred to TPG
Management from your previous management company. The deposit continues to be
held according to New Jersey law and your original lease terms. You'll receive
the same accounting and return procedures at move-out.
TPG Management is committed to superior customer service:
What sets us apart:
- Dedicated property managers for personalized service
- 24/7 emergency maintenance response with full-time, in-house technicians
- Fast response times for routine requests (typically within 24-48 hours)
- Live phone support during business hours at (732) 978-9390
- User-friendly Resident Portal for 24/7 account access
- Professional communication and prompt conflict resolution
- Real-time status updates on maintenance requests
- Regular property inspections and proactive maintenance