Property Owners

Two reasons, both protective. Proof of ownership confirms we’re taking direction from the person legally entitled to give it — that matters if a title dispute, estate question, or partnership disagreement ever surfaces. The insurance declarations page confirms active landlord coverage and lets us verify TPG Management is named as additional insured, which is what allows our team and vendors to work on the property without exposing you to gaps. We can’t market or lease a property without both on file.

Yes. Email owners@tpgmanagement.net and we’ll send the current agreement for review. We’d rather you read it closely up front than discover a term you didn’t expect in month three.

You’ll get a link to our property intake form. Once it’s back, we enter your property into our system and send your Owner Portal invite within 48–72 hours. Your assigned Property Manager and Leasing Manager then schedule your onboarding kick-off call. Onboarding typically runs 5–8 days end to end.

The job on the initial walkthrough is to produce an accurate rent-ready scope. Furniture and stored belongings hide exactly the things that scope depends on — flooring condition, wall damage, outlets, water staining. A walkthrough done around someone’s boxes produces an estimate that changes later, which is worse for you than waiting a few days.

A TPG inspector or approved vendor completes a rent-ready inspection and our maintenance team sends you an itemized estimate. Nothing gets done without your approval. You’re free to use your own contractor instead — we just need the work completed and documented before marketing starts.

Statements post on the 10th covering the prior month, and payouts are processed by the 15th. If your property went live mid-month, your first statement covers a partial period and will look lighter than a full month.

The full monthly calendar is on the key dates above.

Owner payouts are processed by the 15th of each month by direct deposit to the account on file. Depending on your bank, funds typically post within one to two business days after that. Your statement is available on the 10th, so you can see the numbers before the money moves.

That subtraction almost never produces the payout. Also coming out: maintenance invoices that cleared during the month, any owner-paid utilities or municipal charges, leasing or renewal fees where they apply, and reserve replenishment. Anything credited back gets added. Your statement shows every line in order.

Usually one of four things. A resident paid late, partially, or not at all. A repair landed that was larger than your normal run rate. A turn or renewal expense cleared. Or we replenished your reserve after a draw.

Open your statement and compare the expense section against the prior month. If the number still doesn’t reconcile, use the Owner Portal with the month and the line item and we’ll walk the ledger with you.

Delivered on the 10th, covering the prior month: financial statements, rent collection summary, maintenance work orders and completed repairs, vendor invoices, and notes on property or resident activity. Everything is also in your Owner Portal anytime.

We hold a reserve on each property so a small repair doesn’t wait on an email exchange. It’s drawn down as work is completed and replenished from the next rent collection. Your reserve target is set when your property is onboarded, and the current balance appears on every statement.

Without it, every $90 repair becomes a two-day delay and a frustrated resident.

1099s are issued by January 31 for the prior calendar year and posted to your Owner Portal under Documents.

Because the 1099 reports gross rents collected, not net distributions. Management fees, maintenance, and other expenses are reported separately and are deductible against that gross figure.

This surprises owners every January. Your year-end cash flow statement carries the full expense breakdown, and that is the document your accountant needs alongside the 1099.

Two documents from your Owner Portal: the year-end cash flow statement and your 1099. Between them your CPA has gross income, expenses by category, and net. Both are in your Owner Portal by January 31.

Change it yourself in your Owner Portal. We cannot accept bank change requests by phone, by text, or as a reply to an existing email thread, with no exceptions and no urgency override.

Wire fraud against property managers arrives almost exclusively as an urgent phone call or a spoofed email from an address you recognize, and those funds do not come back. Making the change behind your own portal login is what verifies it is really you.

8% of collected rent for 1–4 unit properties and 7% for properties of 5 units or more. Your rate is set out in your management agreement, and current pricing is on our pricing page.

The fee is charged on rent actually collected, not rent billed. If the resident doesn’t pay, we don’t earn on it.

The fee is charged on rent actually collected, not rent billed. If the resident doesn’t pay, we don’t earn on it.

• Utility transfer handled by TPG: $35 per transfer
• Eviction: $1,200 total, split as a charge on both the tenant and owner ledgers
• Maintenance: billed at cost through your statement
• Municipal fees (registration, CO, inspections): passed through at cost

Anything not listed here is in your management agreement. If a charge appears that you don’t recognize, send it through the Owner Portal and we’ll break it down.

No. Maintenance is billed at cost through your owner statement. The vendor invoice is what you pay, and it is attached to the work order in your Owner Portal.

Anything above $500 stops for your written approval. The limit is a flat $500 on every account.

Below it we proceed, because a $200 problem fixed this week is cheaper than the same problem in March.

In your Owner Portal, or by replying to maintenance@tpgmanagement.net. Either way it lands on the work order.

We can’t take an approval by phone, because a call can’t be documented against the work order, and that record is what protects you if the repair is ever disputed.

No heat in winter, no running water, active flooding or a live leak, sewage backup, and no electricity get same-day or next-available dispatch. In a genuine emergency we may proceed past your approval limit to stop the damage and restore habitability, then report the cost immediately.

Waiting on an email reply while a supply line runs is not a defensible choice, and in New Jersey habitability failures carry real legal exposure for you, not just for us.

Our after-hours coordinator, live. Anything that isn’t on the emergency list above is logged and picked up the next business day.

Because the tech opened the wall. Diagnosis from a resident’s description is an estimate of the visible problem. When the scope changes materially, work stops and you get a revised estimate before it continues, unless the property is actively taking damage.

If a revised estimate ever appears as a completed charge without your sign-off, send it through the Owner Portal.

Yes, on scheduled work. We need the work completed and documented before marketing starts, and we need a certificate of insurance from your contractor before they access an occupied unit.

Emergency repairs go to whoever can be on site fastest, which is usually not your guy at 2am on a Sunday.

Our maintenance technicians or a vetted third-party vendor, depending on the trade and the scope.

Completed work is documented with photos and notes on the work order and the invoice flows to your statement.

Access is coordinated with the resident under New Jersey notice requirements. You’ll see the work order in your portal in real time rather than a separate notification for each visit. Turning on per-visit email alerts is available on request.

For anything cosmetic or elective, yes. For habitability items — heat, water, electric, structural, safety — no, and this is worth understanding: New Jersey does not treat those as optional.

Declining creates rent-withholding exposure, code enforcement exposure, and in a serious case a habitability defense that ends your ability to collect. If a required repair is a cash flow problem, tell us and we’ll work out sequencing.

Depends on price, condition, and season.

The two things that move it most are being realistic on the pricing recommendation and getting rent-ready work approved quickly. A unit priced 8% over market in November can sit for two months, which costs far more than the rent you were reaching for.

Our leasing team pulls live market comps and emails you a pricing recommendation for approval before the unit goes live. You approve the number. We make sure it’s grounded in what comparable units are actually leasing for, not what a listing site’s estimate tool says.

Syndicated across the major rental platforms plus our own available-rentals page. Listing copy is refreshed and pricing re-evaluated every 14 days so it doesn’t go stale, and we run a property vacancy check on the same cycle.

Pre-marketing an occupied unit means showings, photography, and strangers moving through someone’s home while they’re still paying to live there. It generates complaints, it produces bad photos, and under New Jersey’s tenant protections it can create a real problem. We market once the unit is vacant and shows well.

Not in the way most owners mean. Every application is underwritten against consistent written criteria and denials are handled internally without owner involvement. That consistency is what keeps you out of a Fair Housing complaint.

Approved applicants are presented to you for final sign-off. We don’t share application contents, because choosing among applicants based on their files is precisely where discrimination claims originate.

No. New Jersey’s Law Against Discrimination prohibits refusing to rent based on lawful source of income, including housing vouchers, and it applies to every property we manage. Voucher holders are screened against the same criteria as every other applicant.

It’s a package of services provided to residents and paid by the resident, not by you. What it includes is on our Resident Benefit Package page.

We confirm resident interest around 120 days out, inspect the unit around 100 days out, and send you a renewal pricing recommendation around 80 days out. If you don’t reject the recommendation within 72 hours we proceed at that rate and issue the renewal around 75 days out.

Starting early is what keeps renewal-driven vacancy near zero.

Tell us before the 72 hours run and we’ll send it at your number. Understand the tradeoff: a resident who leaves over a $75 increase costs you a turn, the vacancy, and a leasing fee, which is usually several months of the increase you were chasing. We’ll give you the math for your specific unit if you ask.

Tell us at the 120-day mark. Non-renewal in New Jersey is not simple, and the Anti-Eviction Act limits the grounds on which a resident can be required to leave. We’ll walk you through what applies to your property before you commit to a plan.

Field inspection within about three days of move-out, rent-ready scope and turn estimate within about two days after that, and standard turn work typically completed in about five days. Larger scopes take longer and we tell you upfront. The unit then goes back to leasing.

Wear and tear is what happens to a unit occupied normally over time: traffic-worn carpet, faded paint, minor nail holes, appliance age. Damage is what happens because of misuse or neglect: holes in walls, broken fixtures, pet damage, stains that don’t come out, missing hardware.

The dividing line moves with tenancy length, which is why a three-year resident is held to a different standard than a nine-month one. Move-in and move-out photos are what make the call defensible, and we take both.

New Jersey requires the deposit accounting and any refund within 30 days of the end of the tenancy, with an itemized statement of deductions. We complete our internal review well ahead of that and issue the disposition letter to the resident with itemized charges. Deposits are held in accordance with N.J.S.A. 46:8-19.

Deductions can only cover damage and unpaid amounts, never normal wear and tear, and getting that wrong exposes you to double-damages liability. That’s the reason the process is strict.

Yes. We need the scope completed and documented before marketing starts, and delays on your side are vacancy days on your ledger. If the work runs past the estimated timeline we’ll flag it, but we can’t schedule leasing around an open-ended completion date.

Rent is due the 1st. On the 6th we begin the delinquency process and work directly with the resident toward payment or a written payment agreement. By the 11th, if there’s no payment and no approved agreement, we contact you for authorization to file. TPG oversees the eviction with our attorney.

$1,200 total, split as a charge on both the tenant and owner ledgers. That covers filing and associated costs.

It does not cover the rent you don’t collect during the process, and it does not cover the turn afterward.

Longer than owners expect. New Jersey requires cause for removal in most cases, and court calendars drive the timeline, not us. This is why we push hard on a payment agreement before filing.

Usually. A resident who pays over eight weeks recovers more of your money than an eviction that takes months and ends in a turn. We recommend one when the resident has a plausible path to catching up and a payment history that supports it. When they don’t, we tell you that too.

An active landlord policy (typically DP-3 or equivalent) with TPG Management named as additional insured. We need the declarations page on file before we can market or lease.

Being named as additional insured is what allows our team and our vendors to work on your property without creating a coverage gap that lands on you.

Send us the new declarations page each renewal. If coverage lapses, we have to suspend marketing and non-emergency vendor work until it’s restored. An uninsured property with vendors on site is exposure neither of us should carry.

Yes, in your name, for the entire vacancy. Active utilities are required for inspections, showings, and most municipal Certificate of Occupancy inspections. They also protect the asset — an unheated New Jersey unit in January is a burst-pipe claim waiting to happen, and most policies will look hard at whether heat was maintained.

Once a resident signs, they transfer service into their name. If you’d rather we handle the transfer, there’s a $35 administrative fee per transfer.

Most New Jersey municipalities require a Certificate of Occupancy or Continued Certificate of Occupancy before a new resident takes possession, and many require an inspection to issue it. Requirements, fees, and turnaround vary by township.

The municipal fee is a property expense and passes through to your statement at cost. We schedule and track the inspection and handle any re-inspection items.

New Jersey requires rental property registration, filed with the municipality and in some cases the state. It has to be current, and residents must receive a copy.

An unregistered property can lose the ability to pursue an eviction, which is the point at which owners discover it matters. We track registration status across the portfolio and file renewals.

New Jersey requires lead-based paint inspection for most rental units built before 1978, on tenant turnover or every three years, whichever comes first, with limited exemptions. Inspection is performed by a certified inspector and the certificate is filed with the municipality.

Inspection and any required remediation are property expenses. We schedule these against your turn calendar so they don’t hold up a move-in.

New Jersey requires a Smoke Detector and Carbon Monoxide Alarm Compliance certificate (CSDCMA) before each change of occupancy, plus a fire extinguisher meeting the statutory specification. We handle the inspection and the certificate as part of the turn.

Depends on the municipality. New Jersey rent control is local, and Newark, Jersey City, and a number of other towns we operate in have ordinances with different caps and registration requirements. We apply the applicable ordinance to every renewal recommendation. If you want to know what governs a specific address, ask and we’ll tell you.

Your Property Manager, from the kick-off call onward. They coordinate internally with leasing, maintenance, and accounting so you’re not chasing four people.

For anything about money — statements, payouts, 1099s, charges — use the forms on this page. Written and structured means it’s tracked, routed correctly, and resolved faster than a phone call that lives in one person’s memory.

Use the property intake form. Each property gets its own intake so utilities, access, systems, and resident details stay tied to the right address. Onboarding a portfolio at once? Say so on the form and we’ll run a bulk process instead.

Use the your Property Manager. Notice period and terms are in your management agreement.

On termination we transfer resident ledgers and deposits, hand over leases, resident contacts, maintenance history, and keys, and send the resident a notice of the change in management.

Stating it plainly so nobody is surprised:

• We don’t sell property. If you decide to sell, we’ll cooperate fully with the broker you choose and hand over everything they need.
• We don’t manage room-by-room rentals. They create zoning, CO, and insurance exposure our model isn’t built to carry.
• We don’t provide legal, tax, or investment advice. We’ll tell you what the law requires of your property and refer you out for the rest.
• We don’t guarantee against resident non-payment or damage beyond what the deposit and our screening standards cover.
• We don’t monitor the property continuously. Inspections happen on the schedule described here: rent-ready, move-in, renewal, move-out, and vacancy checks every 14 days on vacant units.