Owner Onboarding
Owner Satisfaction rate
99%
Happy residents
1,000+
Expert Team Members
15+
Our onboarding process is designed to be simple, transparent, and fast—so your property is protected, positioned, and performing as quickly as possible.
Clients trust their rental properties with us
Rental Property Management
End-to-end management for residential rental properties—from leasing and rent collection to maintenance and compliance.
Structured Onboarding
Our onboarding process is designed to be simple, transparent, and fast. We verify documents, set up your property in our system, assign your dedicated Property Manager, and prepare the unit for leasing or ongoing management.
Ongoing Owner Support
Once onboarded, your property is managed day-to-day by our operations team. You receive consistent monthly reporting, real-time portal access, and clear communication—no chasing updates, no guesswork.
Owner Experience Timeline
A clear path from property onboarding to predictable monthly reporting
Onboarding
Property setup, intake, verification of documents. Takes 5-8 days Total.
Leasing
Rent Ready, Marketing and Tenant Placement
Move-In
Lease execution and keys handoff
Ongoing Management
Day-to-day operations and maintenance
RecurringMonthly Owner Packet
Delivered every 10th of the month
RecurringYour Simple 5-Step Onboarding Process
We've streamlined property management onboarding to get you up and running quickly while ensuring every detail is handled professionally.
Sign the Management Agreement
Once you decide to move forward, you'll receive our management agreement electronically for review and signature.
Complete the Property Intake Form
After signing, you'll complete a detailed property intake form. The more information you provide, the smoother and faster onboarding will be.
Information we collect includes:
Software Setup & Owner Portal Access
48–72 HoursWithin 48–72 hours of recieving the Intake Form, we will input your property into our management software. You'll receive an invite to your Owner Portal, where you can:
Real-Time Financials
View real-time financials and statements
Resident Information
See resident and lease information
Maintenance Tracking
Track maintenance approvals
Document Access
Access documents and reports anytime
Onboarding Kick-off Call
3-4 daysYour assigned Property Manager and Leasing Manager will setup an onboarding call with you:
Your Property Manager will be your main Point of Contact.
Next Steps If Property Is VACANT
If Your Property Is Vacant
Confirm whether the unit is currently rent-ready
A TPG Management field inspector completes a property inspection
Your Property Manager reviews the report and determines rent-ready status
Once approved, we begin the leasing process
Next Steps If Your Property Is OCCUPIED
If Your Property Is Occupied
Tenants receive an invite to their Resident Portal
Your Property Manager and yourself sends the Tenant the Offical "TPG Management" Turn over / introduction letter.
Our Resident Coordinator makes contact with the Tenant and establishes TPG Management as the new point of contact.
You can end all communication and contact with the Tenant.
TPG Management Processes
Rent-Ready & Marketing Setup
Get your property market-ready fast. We handle every preparation step so tenants see it at its best from day one.
- A TPG Field Tech completes Rent-ready inspection to identify any needed repairs
- If Rent-ready repairs are needed, our Maintenance Team will provide you with an Estimate.
- Professional marketing photos taken by our team
- Lockbox installed for seamless showing access
Pricing Strategy
We price your unit competitively using live market data — no guesswork. You stay in control with a simple approval step.
- Real-time market comps completed by our Leasing Coordinator
- Price recommendation emailed to you for approval
Active Marketing
Once live, we syndicate your listing across all top platforms and keep you updated every week — no chasing required.
- Unit is listed and syndicated across all major platforms
- Weekly Tuesday updates delivered to your inbox:
Listing Optimization
We don't let your listing go stale. Every two weeks we re-evaluate and refresh so your unit stays competitive.
- Pricing re-evaluated every 14 days against current market
- Listing descriptions refreshed to stay compelling and competitive
- We conduct a Property Vacancy Check every 14 days.
Application & Underwriting
We vet every applicant thoroughly. You only see the ones worth your time — fully screened and ready for your sign-off.
- All applications are fully underwritten by our team
- Denials are handled internally — no owner involvement needed
- Approved applicants presented to you for final approval
Tenant Submits Work Order
Every maintenance request starts in the resident portal so nothing falls through the cracks.
- Tenant submits a work order through our online portal with a description of the issue.
- Photos and/or short videos can be attached to help our team diagnose faster.
- Tenant receives confirmation that the request has been received.
Remote Troubleshooting
Our Maintenance Team reviews the request and tries to resolve simple issues remotely whenever possible.
- Maintenance reviews the work order the same day it is submitted (during business hours).
- We contact the tenant to ask clarifying questions and request photos or videos if needed.
- When appropriate, we walk the tenant through basic troubleshooting steps to see if the issue can be resolved without a visit.
Dispatch & Scheduling
If the issue cannot be resolved remotely, we dispatch either our in-house techs or a trusted third-party vendor.
- Maintenance determines whether to send an in-house maintenance technician or an outside vendor.
- We coordinate directly with the tenant to schedule access to the unit.
- For true emergencies (no heat in winter, no running water, active flooding, etc.), we prioritize same-day or next-available dispatch.
Owner Approval & Cost Controls
We protect your budget while keeping the property safe and habitable.
- If the total cost is within your pre-approved maintenance limit, we proceed and get the work done.
- If the expected cost is above $500, we pause and obtain your prior approval before moving forward.
- In emergencies (such as no heat, no water, or active water/flood issues), we may move forward immediately to stop damage and restore habitability, then update you on costs.
Work Completed & Follow-Up
Once the work is done, we close the loop with both you and the tenant.
- Work is completed by our tech or vendor and documented in our system.
- Photos and notes of the completed repair are uploaded to the work order when available.
- Invoice is processed through our system and reflected on your owner statement.
- The work order is closed once the issue is resolved and any follow-up questions are addressed.
Lease Signed
Once an applicant is approved, we handle the entire lease signing process to lock in your new tenant.
- Approved applicant receives a digital lease for review and signature.
- Security deposit and any move-in funds are collected in accordance with NJ law.
- Move-in date is confirmed and added to our internal move-in calendar.
Utility Transfer & Local CO
Before move-in, we coordinate the logistics that keep you compliant and the home ready.
- We oversee the tenant’s utility transfer into their name where required.
- TPG submits for the local Certificate of Occupancy (CO) or equivalent, if required by the municipality.
- Any municipal inspections tied to the CO are coordinated and tracked by our team.
Final Move-In Cleaning
Every home receives a final, professional move-in cleaning — this is always required.
- Full interior cleaning scheduled close to the move-in date.
- Kitchens, bathrooms, floors, and common areas are brought to move-in ready condition.
- This step helps set expectations with the tenant and reduces early complaints.
Move-In Inspection
A TPG Field Technician completes a move-in inspection to document the unit’s condition.
- Field Tech walks the unit, checking for safety items and readiness.
- Photos and notes are taken to document pre-move-in condition.
- Any last-minute issues are flagged for quick resolution before the tenant arrives.
Move-In Day & Tenant Welcome
On move-in day, we make sure your tenant has a smooth start and feels taken care of.
- We meet or coordinate with the tenant for key handoff or lockbox access.
- Our team checks in to confirm they accessed the home and are comfortable.
- Any immediate concerns are addressed and the move-in is documented in our system.
Tenant Move-Out
Once the tenant vacates, TPG Management takes over the entire move-out and turn process.
- Tenant turn-in of keys and confirmation of move-out date.
- Account and ledger reviewed for final rent and charges.
- Unit is queued for move-out inspection by our Field Tech.
Field Tech Move-Out Inspection
Within about three days of move-out, a Field Technician completes a detailed inspection.
- Full move-out inspection of the unit interior and any included areas.
- Photos and notes documenting condition and any damages.
- Inspection report uploaded for review by Maintenance and the Property Manager.
Rent-Ready List & Turn Estimate
Our Maintenance Team and Property Manager create a clear scope to bring the unit to rent-ready condition.
- Review inspection photos and notes to separate normal wear-and-tear from chargeable damages.
- Create a rent-ready checklist of required work.
- Prepare and send an estimate for turn work to the owner.
Turn Work Completed
If TPG Management completes the turn, standard scopes are typically finished within about five days.
- Turn work scheduled and completed by our in-house team or vendors.
- Standard painting, cleaning, repairs, and safety checks performed.
- Larger or specialized scopes may require additional time and are communicated to the owner.
Begin Leasing & Security Deposit Disposition
Once the unit is ready, we start leasing and complete the legal security deposit review.
- Within ~1 day of turn completion, the unit is handed off to our Leasing Process.
- Within ~10 days, we complete the legal security deposit review and accounting.
- Move-out disposition letter is issued to the tenant with itemized charges and refund details.
Tenant Check-In
Around 120 days before lease expiration, we start the renewal conversation.
- We reach out to the tenant to confirm their interest in renewing.
- Early notice of non-renewals allows time to plan a smooth turn and re-leasing.
- Any early concerns or maintenance items can be noted for follow-up.
Unit Renewal Inspection
Roughly 100 days out, we complete a renewal inspection of the unit.
- Inspection to confirm condition, safety items, and any needed maintenance.
- Helps prevent surprises at move-out by addressing issues early.
- Findings are documented and used to plan any pre-renewal work.
Market Comps & Renewal Pricing
About 80 days before expiration, we recommend a renewal rate based on market data.
- We run fresh market comps and analyze current rental conditions.
- A renewal pricing recommendation is sent to the owner for approval.
- If the recommendation is not rejected within 72 hours, we proceed with that renewal rate (auto-renew logic).
Renewal Sent to Tenant
Once pricing is set, we issue the renewal to the tenant and track signatures.
- Renewal documents are sent electronically to the tenant around 75 days out.
- We track execution status and follow up with the tenant as needed.
- Non-responses are escalated and flagged so we can prepare for possible vacancy.
Final Internal Audit
Before the new lease term begins, we make sure everything is clean and correct in our system.
- Our team audits the renewal to confirm full execution and correct terms.
- System rent amounts and dates are verified against the signed renewal.
- Any open items are cleared so the new term starts smoothly.
Monthly Owner Packet
Once your property is onboarded and occupied, you'll receive a Monthly Owner Packet on the 10th of each month covering the prior month's activity.
Your Owner Packet Includes:
- Monthly financial statements for the prior month
- Rent collection summary
- Maintenance work orders and completed repairs
- Vendor invoices and charges
- Notes on property and resident activity (if applicable)
All documents are also available anytime in your Owner Portal.
Consistent, predictable reporting — no chasing, no guessing.
Owner Common Processes
How payouts, rent collection, portals, and utilities are handled at TPG Management.
Owner Payouts
Net owner payouts are processed on a consistent schedule so you know when to expect funds.
- Owner payouts are processed between the 10th – 15th of each month.
- All payouts are sent via direct deposit to the bank account we have on file.
- If you need to change your bank account at any time, email your request in writing to owners@tpgmanagement.net.
- For security, we cannot accept bank change requests over the phone or via text.
Rent Collection & Evictions
We follow a structured timeline for rent collection and, when necessary, eviction proceedings.
- Rent is due on the 1st of each month.
- By the 6th, we begin our delinquency collection process if payment has not been received.
- We work directly with the tenant to secure payment or a written payment agreement when appropriate.
- By the 11th, if there is still no payment and no approved payment agreement in place, we contact you for approval to proceed with eviction.
- If an eviction is required, TPG Management oversees the entire process with our attorney.
- There is an $800 charge (split as a charge on both the tenant and owner ledgers) to cover the associated costs.
Owner Portal & Financial Statements
Your Owner Portal is the primary hub for viewing property performance, financials, and documents. All financial statement requests and questions must be submitted in writing to owners@tpgmanagement.net. Portal login or access issues should be directed to your assigned Property Manager.
- Monthly and year-to-date financial statements.
- Invoices and expenses.
- Owner distributions and transaction history.
- Important property and lease documents.
- Submitting requests in writing ensures proper tracking, documentation, and faster resolution.
Utilities
Proper utility handling during vacancies is critical to protecting the property and maintaining compliance.
- Owners are required to transfer utilities into their name during any vacancy.
- Utilities must remain active and paid while the unit is vacant to prevent damage, frozen pipes, and municipal issues.
- If you prefer TPG Management to handle utility transfers on your behalf, a $35 administrative fee per transfer applies.
- Clear and timely utility management helps avoid delays in move-ins and Certificate of Occupancy approvals.
How to Reach Us
Our dedicated Owner Support team is here to help. Reach out anytime with questions about your property.