Owner's FAQ
Discover the answers to some of our most commonly asked questions.
Frequently Asked Questions
General Questions
Typically 5–8 days from signed agreement to live listing. After you sign, you’ll complete a property intake form. Within 48–72 hours we have your property in our system and send your Owner Portal invitation, then your Property Manager and Leasing Manager schedule your kick-off call. If the property is vacant and rent-ready, marketing starts right after the initial inspection.
Proof of ownership confirms we’re taking direction from the person legally entitled to give it — which matters if a title question, estate matter, or partnership disagreement ever surfaces. The insurance declarations page confirms active landlord coverage and lets us verify TPG is named as additional insured, which is what allows our team and vendors to work on the property without creating gaps in your coverage. We can’t market or lease a property without both on file.
Yes, and in your name during the vacancy. Active utilities are required for our inspection, for showings, and for most municipal Certificate of Occupancy inspections. They also protect the property — an unheated New Jersey unit in January is a burst pipe waiting to happen. Once a resident signs, they transfer utilities into their name.
Our field tech’s job on that visit is to produce an accurate rent-ready scope. Stored belongings and furniture hide exactly what that scope depends on: flooring condition, wall damage, outlets, water staining. A walkthrough done around someone’s boxes produces an estimate that changes later — which is worse for you than waiting a few days.
Not in the way most owners mean. Every application is underwritten by our team against consistent written criteria, and denials are handled internally — that consistency is what keeps you out of a Fair Housing complaint. Approved applicants are presented to you for final sign-off. We don’t share application contents, because choosing among applicants based on their files is exactly where discrimination claims originate.
No. New Jersey’s Law Against Discrimination prohibits refusing to rent based on lawful source of income, including Section 8 and other housing assistance. Voucher holders are screened against the same criteria as every other applicant.
Pre-marketing an occupied home means showings, photography, and stranger traffic through someone’s home while they’re still paying to live there. It generates complaints, and under New Jersey’s tenant protections it can create a real problem. We market once the property is vacant and shows well — which also produces better photos and faster applications.
Our leasing team pulls live comparable rentals and sends you a pricing recommendation for approval before the property goes live. You approve the number. We refresh the listing and re-evaluate pricing every 14 days while it’s on market, so it doesn’t go stale.
Rent is due the 1st. On the 6th we begin delinquency collection and work directly with the resident toward payment or a written payment agreement. By the 11th, if there’s still no payment and no approved agreement, we contact you for authorization to file. TPG oversees the eviction alongside our attorney. There is a $1,200 charge covering the associated costs, split across the resident and owner ledgers.
In writing, to owners@tpgmanagement.net. We cannot accept bank change requests by phone or text under any circumstances. That restriction exists because wire fraud attempts against property managers almost always arrive as an urgent phone call.
Financial statements, rent collection summary, maintenance work orders and completed repairs, vendor invoices, and notes on property or resident activity for the prior month. Everything is also available in your Owner Portal at any time.
Anything above your approval limit — $500 by default — pauses for your written approval. Below that we proceed, so small problems get fixed before they become large ones. You can set a higher limit during onboarding.
No heat in winter, no running water, and active flooding get same-day or next-available dispatch. In a genuine emergency we may proceed past your approval limit to stop damage and restore habitability, then report the cost immediately. Waiting on an email reply while a supply line runs isn’t a defensible choice.
We start around 120 days before lease end by confirming resident interest, inspect around 100 days out, and send you a renewal pricing recommendation around 80 days out. If you don’t reject it within 72 hours we proceed at that rate and issue the renewal around 75 days out. Starting early is what keeps renewal-driven vacancy close to zero.
Field tech inspection within about 3 days of move-out, rent-ready scope and turn estimate about 2 days after that, and turn work typically complete in about 5 days for standard scopes. We complete the security deposit review within the timeframe New Jersey law requires and issue an itemized disposition letter to the resident. Then the property returns to leasing.
Your Property Manager. They coordinate internally with leasing, maintenance, and accounting so you’re not chasing four people. Financial statement questions go to owners@tpgmanagement.net in writing, which keeps them tracked and resolved faster.
Yes. Email owners@tpgmanagement.net and we’ll send the current agreement. We’d rather you read it closely up front than find a term you didn’t expect in month three.
We manage properties leased as whole units. Room-by-room arrangements create zoning, Certificate of Occupancy, and insurance exposure that our management model isn’t built to carry.
Getting Started with Property Management
Tenant Screening and Leasing
Criminal background review happens only after a conditional offer to rent, on an individualized basis, as required by the New Jersey Fair Chance in Housing Act.
Rent Collection and Financials
5+ units, 7% of rent collected
Commercial properties are quoted separately.
Maintenance and Repairs
Property Inspections
Legal and Compliance
The legal work is handled by an attorney. We can recommend the New Jersey attorney we work with regularly, or work alongside your own counsel if you prefer. Legal fees and court costs are separate from our management fee.